Overall Experience Reviews For Sport Clips Haircuts of Bradenton

Sportclips used to be my regular place to go for years. Occasionally I would visit some other corporate hair cutting places. Well not anymore ! Sportclips lost a long time customer. Walked in for a haircut 2 days ago and was told there was an hour wait. I decided to stay because I really needed a haircut. An hour later a lady walks in to the store with her young son and somewhat frantic and says Are we on the board, ? because I signed up on the app? And the lady that was running the store says, No your not on the board ,so you must have timed out ? Then the lady in charge says don't worry I will put you in. A few minutes go by and The lady running the store calls my name and then walks over to me and says I am taking that lady's son in front of you , because she signed up using the App. So I said well then I'm leaving because I'm not waiting any longer. So she looks at me and says okay. So I left. (I think an hour is to long to wait anyway but again I needed a haircut) Well after I left I ended up discovering a private barber shop (not corporate owned) that I never tried before and I have to say the haircut was a better quality haircut. Also better price. So in the end I guess it worked out for the best. Sport clips might want to rethink there app sign in policy ? I mean really ? Your going to bump someone that already waited an hour ? For some one that may have not really signed up using the app ? For all we know that lady pulls that stunt every time her kid needs a haircut ?

Reply from Sport Clips Haircuts of Bradenton :
Dan, I'm sorry that happened. Thank you for bringing it to my attention. I'm researching what happened that day and would like to speak with you about the situation. We have a 100% satisfaction guarantee. I'll give you a call shortly to discuss what happened and see if we can make things right. My name is Michelle and I'm the owner. thank you

Owner, Michelle, refunded my money no questions asked, sincerely apologized and they will be fixing my hair first thing in the morning. Thank u michelle!! Now THAT is great customer service

Reply from Sport Clips Haircuts of Bradenton :
Jennifer, thanks for the followup. It's unfortunate when these types of experiences happen. But, we are committed to doing right by our clients👍

Second visit to this location, first haircut was ok at best. Thought the stylist wasn’t very competent. Went there today looking to give someone else a try. After checking in waiting time was 23 min. I was on deck and someone behind me was taken?? Then the person that was supposed to take me told an associate she had to make a phone call and put me back to 20 min. I left and won’t be back to this place it is not managed very well!

Reply from Sport Clips Haircuts of Bradenton :
Hi Morris, sorry about what happened and thank you for bringing this to my attention. We clearly haven't lived up to your very reasonable expectations. We do have a 100% satisfaction guarantee, however and would like to speak with you about both your first and today's experience. I tried to reach you on your cell, but the phone number we have for you is incorrect. Expect to see an email to schedule some time to talk. BTW, I'm the owner and take this very seriously.